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"CLICK HERE" Checkout our CLOSE-OUT Section! Tons of Amazing Products & Low Prices! "CLICK HERE"
"CLICK HERE" Checkout our CLOSE-OUT Section! Tons of Amazing Products & Low Prices! "CLICK HERE"


Customer Service

LRi Terms & Conditions of Sale

All product measurements, lot colors, finishes and descriptions are approximate and subject to change without notice.  Photographs are provided for general reference purposes only; specific product attributes may vary slightly.
All prices are subject to change without notice. Typographic errors are subject to correction. Unless otherwise stated, all prices are FOB Skokie, Illinois, and do not include shipping. Sales, excise, use, value-added and/or other taxes and duties are the sole responsibility of the Recipient.
All orders require payment upon shipping. However, custom orders, special orders, containers, and/or international orders may require payment in advance. We accept Visa, MasterCard, American Express and Discover cards, as well as money orders, cashier’s checks, and wire transfer. Wire transfer fees and international documentation fees may apply. No C.O.D. orders accepted. Freight costs are determined at the time of shipping. A copy of the final invoice is included with each shipment.
Custom Orders:
Custom orders, special orders, containers, and/or international orders, may require payment in advance. Custom orders or special orders may over-run or under-run by 10%. In the case of under runs, you will only be billed for the quantity shipped. In the case of over runs, you will be billed accordingly. No credits, refunds or replacements shall be issued for custom or special orders.
Shipping is FOB Skokie, Illinois, or such place of origin as may be designated by LRi. LRi tries to ship all orders the same day as they are received, but that is not always possible. Orders placed after 1:00 p.m. Central Time may ship the next business day. Unless you are notified to the contrary, your order will ship within two business days. Items not immediately available may be placed on backorder without prior notice. Standard shipping is via UPS prepay and add. No freight collect or third party accounts accepted. Orders weighing over 150 lbs. may ship via truck at our discretion. Freight costs are determined at the time of shipping. However, customers are responsible and will be charged for any valid post-shipping surcharges levied by carrier. If your credit card is declined, your shipment will be held, possibly without notice, until funds clear. LRi shall not be held liable for delays caused if your credit card is declined. LRi makes every effort to ship as indicated. However, under no circumstances shall LRi be held liable for errors or omissions, above the cost of the original shipping method.
We pack goods carefully to avoid damage in transit.  Nevertheless, things can happen that preclude all our efforts.  Inspect all shipments immediately.  In order to receive credit or replacements, you must notate any loss or damage on the bill of lading before signing itLoss or damage reports must be made in writing within ten (10) daysProduct quality issues must be reported in writing within thirty (30) days.  Notify us  A description of the damage or defect(s) is required.  Photographs may also be requested.  Save broken goods and packing material for at least two weeks following any report of loss or damage.  Damage and loss claims are subject to approval by the carrier, and they may require inspecting damage in order to honor claims.  We reserve the right to determine whether to repair, replace, credit or refund any claim and/or return.  LRi is not responsible for claims or amounts above the cost of goods.  Shipping charges are not refundable.
All returns require a written Return Authorization (RMA) in advance.  A 25% restocking fee may apply.  Allow at least ten (10) business days for an RMA to be issued.  An RMA is valid for thirty (30) days from the date of issue.  All returns must be packed securely in original packaging, and must be 100% complete and in new condition, or they may be refused and credit denied.  You are responsible for using a carrier capable of providing proof of delivery.  All returns are subject to inspection.  Unauthorized returns will be discarded or returned at your expense.  LRi reserves the right to determine whether to repair, replace, credit or refund claims and/or returns.  Credits or refunds will be made within 30 days after clams or returns are verified.  No credits or refunds will be issued for custom orders, special orders, items that are lost or damaged during return, items that have been printed, or items not purchased from LRi.  Under no circumstances shall LRi accept returns more than 60 days from the date of the invoice.  LRi reserves the right to refuse credit on any return.  Shipping charges are not refundable.
By placing an order with us you warrant that you are solvent and have the funds available for purchase. Finance charges of 1.5% per month will be applied to past due accounts. A $35 NSF fee will be charged for any returned checks. Default on any payment, including finance charges and late fees, may be charged to your credit card on file. Payments for past due or NSF amounts made via credit card may be subject to a 3% administrative fee. LRi shall not be responsible for any overdraft charges which result from any purchase or the collection of past due amounts. You accept full responsibility for paying all collection costs, including reasonable attorney’s fees.
All sales of close-outs are final. No returns, refunds, exchanges or credits will be allowed. No exceptions.