All returns require a written Return Authorization (RMA) in advance. A 15% restocking fee may apply. Allow at least ten (10) business days for an RMA to be issued. An RMA is valid for thirty (30) days from the date of issue. All returns must be packed securely in original packaging, and must be 100% complete and in new condition, or they may be refused and credit denied. You are responsible for using a carrier capable of providing proof of delivery. All returns are subject to inspection. Unauthorized returns will be discarded or returned at your expense. LRi reserves the right to determine whether to repair, replace, credit or refund claims and/or returns. Credits or refunds will be made within 30 days after claims or returns are verified. No credits or refunds will be issued for custom orders, special orders, items that are lost or damaged during return, items that have been printed, or items not purchased from LRi. Under no circumstances shall LRi accept returns more than 60 days from the date of the invoice. LRi reserves the right to refuse credit on any return. Shipping charges are not refundable.