Frequently Asked Questions

Our standard turnaround time for in-stock items is 1-3 business days. Imprinted items please allow 1 additional business day (more for large orders). Ground shipping requires 3-5 business days transit time to most US locations. If you need your order sooner, please let your Customer Service representative know when you place your order, and we will make every effort to expedite your order when available.

All discrepancies must be reported within 30 days of receipt. When you receive your order, please inspect it as soon as possible. If you have received an incorrect product, contact our Customer Service department within 30 days and we will issue a UPS call tag to pick up the incorrect item. We will also confirm that all items you ordered were shipped out correctly to you, or re-ship any outstanding items if needed. See our Return Policy page for more information.

All damaged or defective goods must be reported within 30 days of receipt. When you receive your order, please inspect it as soon as possible. If you have received a damaged or defective product, contact our Customer Service department within 30 days. Email support@laserreproductions.com with a minimum of 2 photos showing the damage or defect. We ask that you retain the original shipping box and any shipping materials until your claim has been processed.

Whether you ordered the wrong item, or change your mind, restockable items may be returned for credit when shipped back to us within 30 days of receipt. Although return authorization is not required, we recommend contacting Customer Service to let us know you will be returning the item. Return shipping is at your own expense, except in case of LRI error, when we will issue a call tag for any incorrect item(s) that need to be returned to us. Please see our Return Policy page for more information.

Your user account on the new LaserReproductions.com is waiting for you. Just use the "Reset Password" link at the top of the page and enter the email address associated with your account. You will receive a link to reset your password, so that you can enter the new site and start shopping right away.

If your preferred email address is not found, please contact Customer Service so that we can update your account and get you logged in.

If you had an account on the old Laser Reproductions website, you will have to set a new password to use the new site. In accordance with best security and privacy practices, we do not have access to your old site password. You may set the same password to use on the new site if you wish. Please use the "Reset Password" link, enter your account email address, and you will immediately receive a link to set your new password.

If you have trouble setting a new password, a Customer Service Representative can reset it for you. Contact us during business hours for assistance.